Since starting out with Cirrus all those years ago, we've come across many different organisations who manage their complaints in their own unique way. Some treat their complaints like treasure, something
valuable which can help guide them towards significant service improvements. Other businesses view them as an inconvenience or find their complaints handling laborious, and take the view that they have bigger
and better things to focus their busy work lives on.
At Cirrus, we aim to make complaints handling as easy as possible for organisations. Companies approach us when they're seeking a new way of doing things. They want to freshen up their processes, and be supported
with a modern, intuitive system.
Agile working is something that we're continuing to see across all sectors, and Cirrus has been supporting mobile workers for the past several years. Complaint investigations can start immediately, communications
are more responsive, and resolution times can occur much sooner. And, by our reckoning, this is only going to continue.
Cirrus has everything you need to resolve complaints quickly, and to learn from them.
Easy to use on computers, tablets and smartphones
Cirrus has amazing in-built reporting
Works nicely with all your existing processes
Cirrus is great value for money
Cirrus has increased the volume of complaints recorded.
In the entire of 2012 we processed 33 official complaints.
In the first six months of 2013 we processed 188.
This massive improvement is testament to the efficiency of the Cirrus software
and has allowed us to make genuine service improvements.
Kathy Crombie, Business Support Manager for Bield Housing and Care