Client: Bield Housing Association
Size: Large housing association providing homes for around 15,000 people
Client: Kathryn Crombie, Business Support Manager
What attracted you to Cirrus?
"We needed a cost effective system to help us to manage complaints quickly and effectively
focusing on local, early resolution. Cirrus fit the bill perfectly."
How does it help your business?
"It's more than an IT solution - Cirrus actually improves how complaints are managed.
It's easy to use and the removal of a complicated system helps our staff to focus on
the most important area of complaint handling: solving the problem."
"Cirrus is very competitively priced when compared with other software in the market
or bringing in resources to develop our own solution."
Read the full case study
And your experience of using Cirrus?
"As the system is cloud-based, we didn’t need to change our technical infrastructure at all.
There was no need to even install any software. The ease and speed of getting set up was a
real bonus, and training requirements were minimal. The support team are great. I was really
impressed to receive calls from the Cirrus support team asking for my feedback on future
developments of the products already."
Overall: any conclusions?
"The complaints knowledge we have gathered in just over seven months whilst using Cirrus far
exceeds anything we have achieved in previous years. Cirrus is really helping us in improving
our service to customers."